Terms & Conditions
Health Commitment Statement
Your health is your responsibility. Core 3 Coaching is dedicated to helping you take every opportunity to enjoy the facilities that we offer. With this in mind, we have carefully considered what we can reasonably expect of each other.
Core3 Coaching commitment to you:
· We will respect your personal decisions and allow you to make your own decisions about what exercise you can carry out. However, we ask you not to exercise beyond what you consider to be your own abilities.
· We will make every reasonable effort to make sure that our equipment and facilities are in a safe condition for you to use and enjoy.
· We will take all reasonable steps to make sure our staff are qualified to the fitness industry standards as set out by the Register of Exercise Professionals.
· If you tell us that you have a disability which puts you at a substantial disadvantage in accessing our equipment and facilities, we will consider what adjustments, if any, are reasonable for us to make.
Your commitment to Core3 Coaching:
· You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition or have been prescribed medication which might interfere with you exercising safely, before you use our equipment and facilities you should get advice from a relevant medical professional and follow that advice.
· You should make yourself aware of any rules and instructions andfollow them. Exercise carries its own risks. You should not carry out any activities which you have been told are not suitable for you.
· You should let us know immediately if you feel ill when using our equipment or facilities.
· If you have a disability, you must follow any reasonable instructions to allow you to exercise safely.
Terms & Conditions of Service
1. The Coach:
1.1 The coach will use their training, skills and knowledge to design a highly personalised, safe and effective programme of exercise for the client that shall take into account the client’s current health, personal goals, fitness levels as well as exercise likes and dislikes.
1.2 The coach will advise and guide the client to achieve mutually agreed exercise/nutrition targets in the client’s unsupervised periods between personal training sessions.
1.3 The coach will ensure that they hold suitable public liability insurance for the activities that they will be carrying out at Core3 Coaching.
1.4 The coach will endeavour to be punctual for the start of a client’s session.
2. Core3 Coaching Studio:
2.1 Core3 Coaching will provide both client and trainer all necessary facilities and equipment needed in order for the trainer to deliver effective training sessions and for client to receive likewise.
2.2 Core3 Coaching will ensure that the facility and the provided equipment in the facility is maintained to good standards and is safe for use for the purpose it is intended.
2.3 Core3 Coaching will provide the facility for Core3 Coaching to market personal training services to internal and external clients and to match clients with suitable personal trainers.
3. Core3 Coaching:
3.1 Core3 Coaching will ensure that clients complete all relevant registration forms (whether physical or online) so that their identity is known to Core3 Coaching and to the trainer.
3.2 Core3 Coaching will ensure that all personal trainers are suitably qualified and have current public liability insurance to carry out the relevant services.
3.3 Core3 Coaching will provide details of trainer profiles online so that clients may choose the trainer best suited to their needs. Should the client request a recommendation, Core3 Coaching will be happy to do so.
3.4 Core3 Coaching will continuously monitor and train the Personal Trainers to ensure that quality standards are met.
3.5 Core3 Coaching will provide alternative trainers if possible, should the client request a change from the trainer allocated and/or propose a replacement or additional trainer if it is identified that the client would benefit from a change.
3.6 Should a trainer be unable to fulfil the remaining sessions of a package for any reason, Core3 Coaching will allocate and/or propose alternative replacement trainers if possible. If a suitable replacement cannot be agreed with the client, a partial refund will be offered as detailed in Section 7 below.
3.7 Core3 Coaching will ensure that payments received from the client will be held by Core3 Coaching pending sessions being completed and that they will forward on payments to the trainer in relation to the sessions completed and the terms agreed herein this agreement by the client.
4. The Client:
4.1 All clients MUST indicate that they have read, understood and agree to the Health Commitment Statement before commencing any training or exercise programme.
4.2 The client is required to provide a supplementary letter of medical clearance from their GP should this be requested by the trainer.
4.3 The client must update their trainer immediately if they are aware of any change in medical condition or negative change in their health at any time that this occurs during their training package.
4.4 The client is aware that they are willingly volunteering to undertake a progressive training program and that they accept the risks, including but not limited to increased heart stress and the chance of musculoskeletal injuries. In volunteering for this program, the client agrees to assume full responsibility for these risks and waive any possibility for personal damage claims against the trainer. It is also fully understood that the training is an agreement between the client and the trainer, and that Core3 Coaching have no responsibility or any liability for any training specific injuries or loss.
4.5 The client warrants that they are not aware of any limiting physical conditions or disability that would preclude an exercise program.
4.6 The client should be over the age of 12 to participate in this program, should a client be under the age of 18 then a parent or guardian must sign full acceptance of the terms and conditions on their behalf.
5. Cancellation Policy:
5.1 Where possible 24 hours of notice is required for all cancellations.
5.2 Notice of less than 12 hours will incur the forfeiture of monies paid for the session unless that session can be rescheduled to a suitable time for both parties within 2 days.
6. Lateness Policy:
6.1 If the client is late for a session, the session will NOT be extended and will end at the appointed time of finish.
6.2 If the trainer is late, additional time will be added to that session or subsequent sessions.
7. Refund Policy:
7.1 In general all monies paid and due under this contract are non-refundable under any circumstance except for medical incapacity, relocation, redundancy or a suitable replacement trainer cannot be agreed (see 3.6) as follows:
7.2 In the event that a client provides medical proof that they will be unable to complete all of their sessions of the agreed training package, or they can provide proof of relocation to a distance more than 5 miles from their original residence and 5 miles further away from Core3 Coaching, or that they have been made redundant then a 50% refund will be applicable.